Frequently Asked Questions

Everything You Need to Know

Quick answers to the questions workshops, master users and new tuners ask us most often. Still not sure? Drop us a message.

Files & Turnaround

Tools & Compatibility

Pricing & Payment

Legal, Refunds & Liability

Tuning Types & What We Offer

Getting Started & Support

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Everything You Need to Know

Files & Turnaround

How long does a file take?

What format do I send the file in?

Will the file be checksum-corrected and ready to flash?

Do you offer revisions?

What if the file doesn't work or causes a fault?

Can you tune from a stock file you already have on record?

Do you keep a backup of my customer's original file?

Tools & Compatibility

Which tools do you support?

Do I need to be a master user?

OBD or bench / boot — which should I use?

What if my tool doesn't read the ECU?

Do you support DSG / TCU tuning?

Pricing & Payment

How does pricing work?

What payment methods do you accept?

Do you offer trade or dealer pricing?

How much does a slave tool cost?

Are there any hidden fees?

Legal, Refunds & Liability

What's your refund policy?

Are tuned files road-legal?

Will tuning void the manufacturer warranty?

Who is liable if something fails on the car?

Tuning Types & What We Offer

What tuning stages do you offer?

Do you tune trucks and commercials?

Do you tune motorbikes, marine, agri or plant?

Can you do hybrid turbo / big injector files?

Do you offer DPF / EGR / AdBlue solutions?

Getting Started & Support

How do I sign up?

I'm completely new to tuning — can you help me start a business?

What support do you offer once I'm signed up?

Do you offer training?

Can I white-label the service for my own customers?

Where are you based and do you ship internationally?

Ready to get started?